Terms of Service

1.1 Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these terms. You specifically agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the operation of the website
• Transmit any harmful code, viruses, or malicious software
• Collect or harvest information about other users without consent
• Impersonate another person or entity
• Use automated systems to access the website without permission

1.2 Service Availability

While we strive to maintain continuous availability, we do not guarantee uninterrupted access to our website or services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, for maintenance, updates, or other reasons.

1.3 Geographic Restrictions

Our services are primarily intended for clients in Japan and surrounding regions. Access from other locations may be subject to additional restrictions or requirements based on local laws and regulations.

2.1 Account Security

If we provide you with account credentials or access to restricted areas, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breaches.

2.2 Information Accuracy

You agree to provide accurate, current, and complete information when submitting forms or communicating with us. You are responsible for updating your information as necessary to maintain its accuracy.

2.3 Account Termination

We reserve the right to suspend or terminate access to our services if you violate these terms or engage in conduct that we determine, in our sole discretion, is harmful to our business, other users, or third parties.

3.1 Service Engagement

Consulting services are provided pursuant to separate written agreements that outline the specific scope, deliverables, fees, and terms of each engagement. These Terms of Service supplement but do not replace individual service agreements.

3.2 Professional Advice

Information provided on our website is for general informational purposes only and does not constitute professional advice for your specific situation. Consulting recommendations are provided based on information available at the time and may require adjustment as circumstances change.

3.3 Client Responsibilities

Successful implementation of operational improvements requires active participation and commitment from client organizations. Clients are responsible for:

• Providing accurate and complete information about their operations
• Making key personnel available for consultation and implementation
• Implementing recommended changes in good faith
• Following through on agreed action items and timelines
• Maintaining confidentiality of proprietary methodologies shared during engagements

4.1 Website Content

All content on this website, including text, graphics, logos, images, and software, is the property of Kaizen-do or its content suppliers and is protected by Japanese and international copyright laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

4.2 Methodologies and Tools

Our consulting methodologies, frameworks, tools, and proprietary approaches remain our intellectual property. License to use specific tools or methodologies may be granted as part of service agreements but does not transfer ownership rights.

4.3 Client Materials

Materials specifically created for clients during consulting engagements are typically licensed for the client's internal use. Ownership terms are specified in individual service agreements.

5.1 Right to Modify

We reserve the right to modify, update, or discontinue features of our website or services at any time. We will make reasonable efforts to notify users of significant changes that materially affect their use of our services.

5.2 Terms Updates

These Terms of Service may be updated periodically. The "Last updated" date at the top of this page indicates when the most recent changes were made. Continued use of our website or services after changes constitutes acceptance of the updated terms.

6.1 Service Disclaimer

Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

6.2 Results Disclaimer

While we apply professional expertise and proven methodologies, consulting results depend on numerous factors including client implementation, organizational commitment, and external conditions. We do not guarantee specific outcomes or results from our consulting services.

7.1 Applicable Law

These Terms of Service are governed by the laws of Japan. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Tokyo, Japan.

7.2 Dispute Resolution

We encourage informal resolution of any disputes. If you have concerns about our services, please contact us first to attempt resolution through good-faith negotiation before pursuing formal legal action.